RETURN POLICY

At error, we strive to provide you with an online shopping experience as amazing as the one you have in our stores. However, we understand that sometimes things don’t work out, and we are here to help. Below is our online return policy. If you have further questions, please reach out to us at error.

error Web Order Return Policy:

Due to our limited and ever-changing inventory, if you need a different size, we recommend purchasing the correct size online (if available) and returning the incorrect size for a full refund within 1 week (7 days) from the date of delivery. We do not offer exchanges since we cannot guarantee that the correct size will be available by the time the incorrect size is received. If your size is not available, we will issue online store credit for a future purchase.

If you do not like the item(s) once received, online store credit will be given. All return items must be postmarked within 2 weeks (14 days) of delivery.

Item(s) must meet the following return criteria:

  • Returned with the original receipt
  • Original tags attached
  • Unaltered, unworn, and undamaged

We inspect each item before shipping. Any item that shows signs of wear, damage, or alteration, including makeup, deodorant, smoke, or perfume smells, will not be exchangeable or eligible for online store credit.

It may be best to open the package without using sharp utensils or scissors to avoid damaging the item(s) inside.

Final Sale Items

  • ALL FORMAL GOWNS ARE FINAL SALE.
  • ALL SALES ON INTIMATES, GIFT CARDS, BELTS, ACCESSORIES, & PURSES/CLUTCHES ARE FINAL.

Any merchandise that is outside of the 14-day online return policy is considered FINAL.

If you believe you have received defective merchandise or an incorrect item, please contact us within 2 days of receiving the item.

You are responsible for your own return shipping. You may choose any shipping carrier you wish. Please ensure that the merchandise fits the return criteria before shipping it back to us.

We are not responsible for lost items, so we recommend purchasing tracking when shipping and keeping receipts for your records.

Please mail returns to:

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Please contact us if you have any questions at error.